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Browse Frequently Asked Questions
You can find answers to some of our customers’ most common questions here.
You may add Additional Insureds in the mobile app during or after purchase (but before a policy expires). While you are on the policy builder, tap “Additional Insureds” near the bottom and then tap “Add Additional Insured.” You can then search and select the organization you would like to add from our list, or tap “Add New” to create your own Additional Insureds.
When adding a new Additional Insured, you must include a name or description of the person or organization. You also have the option to include a label for your reference, an email address, a description of operations, and a certificate holder. If you specify a “Certificate Holder” it will appear on your ACORD 25 certificate in the “Certificate Holder” box in the lower left. If you specify content for the “Description of Operations,” it will appear in the “Description of Operations” box on your certificate.
If you enter an email address, your additional insured will receive a PDF copy of your certificate of insurance and their Additional Insured endorsement, including Waiver of Subrogation and Primary and Non-Contributory status endorsement (as well as policy extensions and cancellations).
After you have added the Additional insured(s) and entered all relevant information, tap “Save Additional Insured.”
You may not modify Additional Insureds after they have been added to your policy, but you can add new Additional Insureds for no additional charge by tapping “Additional Insureds” on the policy builder and then tapping “Manage Additional Insureds.”
First, locate the policy for which you wish to view the certificate. Certificates are only available for purchased policies. “View Certificate” appears on the Policy Detail screen after you purchase a policy (the Congratulations Screen) or if you go to Certificates and Docs in the drawer menu then tap on a policy to view details.
Once you tap “View Certificate” your individual ACORD 25 certificate will load. If the policy has Additional Insureds, they will appear in the accordion menu at the top of the page. Tap to reveal the Additional Insureds, and tap on the Additional Insured you want to view their certificate pack (they will be the certificate holder and the pack will contain their Additional Insured endorsement adding them to the policy, as well as a Waiver of Subrogation and Primary and Noncontributory endorsement.
Need to share these documents? You can do it in a few taps. If you want to email the certificate pack, for example to an Additional Insured, simply tap on the mail icon in the bottom right of the screen. You may enter an email address and the certificate pack will be sent instantly. Or, if you want to use your phone’s built-in sharing function tap the sharing icon in the upper right and the OS menu will open.
Yes. Call the Markel claims hotline at 800-362-7535 or fax 855-662-7535. You can report a claim 24 hours a day, seven days a week.
Please note that these numbers should only be used to report or manage claims. For general inquiries and all other support, email firstname.lastname@example.org to speak with an agent.
Yes! You may schedule policies up to six months in advance. When purchasing coverage on the web, you will be prompted with the question “How long will you need coverage?” On the policy builder in the mobile app, tap “Enter Your Dates” and then tap “Hourly,” “Daily,” or “Monthly.”
For hourly policies, select a start date, time, and duration. You may schedule down to one-hour intervals. For daily policies, select a start and end date on the calendar (all scheduled daily policies start at 12am). For monthly policies, select a start and end month.
When you have selected your timeframe, a quote for your coverage will appear in the bottom right corner of the screen on mobile. On the web, click “Show My Quote” after selecting your dates, and the quote will appear.
You will always be able to cancel your policy up to an hour before it starts for a full refund. This means you can go and bid for jobs requiring insurance, and then cancel the policy if you don’t win or don’t choose to proceed.
We hate to see you go, but if you need to cancel your policy all you need to do is tap the Cancel Policy button on a policy (scroll all the way down). Please read the advisory text carefully and swipe to agree. Your policy will be cancelled effective the next hour and a refund will be instantly credited to the card used to purchase the policy. If you cancelled a policy which had not yet started, it will no longer incept. Please note that any Additional Insureds with email addresses will be notified.
If you need to find your policy, open the app and tap the hamburger icon in the upper left (three lines), then tap Certificates & Docs, then find your policy under Active or Scheduled policies. Note that Scheduled policies may be cancelled up to an hour before they start for a full refund. Policies which are one day or longer in duration may be cancelled. If the Cancel Policy button doesn’t appear at the bottom of a policy screen, then please check the policy duration.
Verifly does not charge any cancellation fees and there are no penalties of any kind for cancellations.